Paper accepted for publication in the Journal of Service Research


The paper “Securing Frontline Employee Support after an Ethical Scandal: The Moderating Impact of Response Strategies” by Dr. Benjamin von Walter , Prof. Dr. Daniel Wentzel and Prof. Dr. Torsten Tomczak , has been accepted by the Journal of Service Research for publication. The study describes how companies can ensure support of sales representatives as well as other customer-facing employees after corporate scandals have happened.