Project

SHRM

The effective provision of high quality services crucially relies on well-trained and motivated employees. Human resource management (HRM) has a potentially important role to play in this context. As part of this study, we examine how an interrelated set of HR practices (training, appraisal, empowerment etc.) is associated with HR outcomes (staff satisfaction, staff intention to leave, stress at work) and hospital performance (patient satisfaction, patient survival). In doing so, we examine both the strength and the causal direction of these relationships.