IRS Antje Hütten
Thursday, 29 October 2015, 12 noon, TIM Social Area
Professional or Personal? It Depends! Examining the Nature of Patients’ Relationships with their Physicians, their Antecedents and their Consequences
Individuals’ most private concern is undoubtedly their own healthiness. Nevertheless, hospitals and other clinical facilities that exclusively exist to restore and conserve patients’ well-being are oftentimes characterized by their professionalism rather than their primary goal to facilitate personal comfort, healthiness, and security. Owing to patients’ professional and complex perception of clinical vicinities, they feel exposed to a multitude of unfamiliar impressions. Unfamiliar impressions and the associated cognitive overload cause them to apply previously known patterns (i.e., stereotypes) to guide the bilateral interactions with their physicians. Therefore, interactions between patients and physicians may lead to relationships that are either professional or personal, conditional to patients’ prior stereotypes towards doctors. The study that is presented examines these two patient-centered factors that influence patients’ experience of a hospital stay, i.e. patients’ stereotypes towards doctors and the patient-physician relationship. Furthermore, it provides first evidence of the differing consequences of patients’ relationships with their physicians, i.e. patients’ satisfaction and patients’ participation.