Breathing Down Your Neck: The Impact of Queues on Customers Using a Service
Valencia (2014) [Abstract, Contribution to a conference proceedings]
EMAC 2014 : European Marketing Academy ; 43rd annual conference 2014 ; paradigm shifts and interactions ; Valencia, June, 3-6 ; conference proceedings / Ed.: Enrique Bigné, EMAC 2014 Conference Chair
Page(s): 151-151
Authors
Selected Authors
Dahm, Martin
Wentzel, Daniel
Herzog, Walter
Identifier
- REPORT NUMBER: RWTH-CONV-005315