Essays on various aspects of services marketing in complex service settings : insights and evidence on the role of tensions and stereotypes in interactions between frontline employees and customers

Hütten, Antje; Siems, Florian Ulrich (Thesis advisor); Salge, Torsten Oliver (Thesis advisor)

Aachen (2016)
Doktorarbeit

Dissertation, Rheinisch-Westfälische Technische Hochschule Aachen, 2016