Essays on various aspects of services marketing in complex service settings : insights and evidence on the role of tensions and stereotypes in interactions between frontline employees and customers
Hütten, Antje; Siems, Florian Ulrich (Thesis advisor); Salge, Torsten Oliver (Thesis advisor)
Aachen (2016)
Doktorarbeit
Dissertation, Rheinisch-Westfälische Technische Hochschule Aachen, 2016
Kurzfassung
online nicht verfügbar
Identifikationsnummern
- RWTH PUBLICATIONS: RWTH-2016-08230