The impact of occupational stereotypes in human-centered service systems

Hütten, Antje; Antons, David; Breidbach, Christoph F.; Piening, Erk P.; Salge, Torsten-Oliver (Corresponding author)

Bingley : Emerald (2019)
Journal Article

In: Journal of service management
Volume: 30
Issue: 1
Page(s)/Article-Nr.: 132-155