The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts

Blazevic, Vera (Corresponding author); Sidaoui, Karim

Bingley : Emerald (2022)
Fachzeitschriftenartikel

In: Journal of service management
Band: 33
Heft: 4/5
Seite(n)/Artikel-Nr.: 733-746