Breathing Down Your Neck: The Impact of Queues on Customers Using a Service

Dahm, Martin; Wentzel, Daniel; Herzog, Walter

Valencia (2014)
Abstract, Contribution to a book, Contribution to a conference proceedings

In: EMAC 2014 : European Marketing Academy ; 43rd annual conference 2014 ; paradigm shifts and interactions ; Valencia, June, 3-6 ; conference proceedings / Ed.: Enrique Bigné, EMAC 2014 Conference Chair
Page(s)/Article-Nr.: 151-151