Two TIME-Papers in JSR November Issue

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The current November issue of the leading international outlet "Journal of Service Research" (VHB: A) contains even two articles co-authored by members of the TIME Research Area. The first paper by Daniel Wentzel has been prepared together with two co-authors from St. Gallen and is entitled "Securing Frontline Employee Support After an Ethical Scandal: The Moderating Impact of Response Strategies". The second paper with the title "Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems" is the result of joint work by David Antons, Torsten Oliver Salge and Christoph Breidbach from the University of Melbourne. Both articles are available online. We invite you to have a closer look.