Breathing Down Your Neck: The Impact of Queues on Customers Using a Service

Dahm, Martin; Wentzel, Daniel; Herzog, Walter

Valencia (2014)
Abstract, Buchbeitrag, Beitrag zu einem Tagungsband

In: EMAC 2014 : European Marketing Academy ; 43rd annual conference 2014 ; paradigm shifts and interactions ; Valencia, June, 3-6 ; conference proceedings / Ed.: Enrique Bigné, EMAC 2014 Conference Chair
Seite(n)/Artikel-Nr.: 151-151