The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera (Corresponding author); Sidaoui, Karim
Bingley : Emerald (2022)
Fachzeitschriftenartikel
In: Journal of service management
Seite(n)/Artikel-Nr.: 14 Seiten
Identifikationsnummern
- DOI: 10.1108/JOSM-10-2021-0402
- DOI: 10.18154/RWTH-2022-02444
- RWTH PUBLICATIONS: RWTH-2022-02444