Drivers of Trust in Relational Service Exchange : Understanding the Importance of Cross-Cultural Differences
Schumann, Jan H.; von Wangenheim, Florian; Stringfellow, Anne; Yang, Zhilin; Praxmarer, Sandra; Jimenez, Fernando R.; Blazevic, Vera; Shannon, Randall M.; Shainesh, Gangadharan; Komor, Marcin
Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press (2010)
Journal Article
In: Journal of service research : JSR
Volume: 13
Issue: 4
Page(s)/Article-Nr.: 453-468
Institutions
- Chair of Technology and Innovation Management (TIM) [812710]
Identifier
- DOI: 10.1177/1094670510368425
- RWTH PUBLICATIONS: RWTH-CONV-065500