Drivers of Trust in Relational Service Exchange : Understanding the Importance of Cross-Cultural Differences

Schumann, Jan H. (Author); von Wangenheim, Florian (Author); Stringfellow, Anne (Author); Yang, Zhilin (Author); Praxmarer, Sandra (Author); Jimenez, Fernando R. (Author); Blazevic, Vera (Author); Shannon, Randall M. (Author); Shainesh, Gangadharan (Author); Komor, Marcin (Author)

Thousand Oaks, Calif. [u.a.] / Sage Periodicals Press (2010) [Journal Article]

Journal of service research : JSR
Volume: 13
Issue: 4
Page(s): 453-468