Drivers of Trust in Relational Service Exchange : Understanding the Importance of Cross-Cultural Differences

Schumann, Jan H.; von Wangenheim, Florian; Stringfellow, Anne; Yang, Zhilin; Praxmarer, Sandra; Jimenez, Fernando R.; Blazevic, Vera; Shannon, Randall M.; Shainesh, Gangadharan; Komor, Marcin

Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press (2010)
Journal Article

In: Journal of service research : JSR
Volume: 13
Issue: 4
Page(s)/Article-Nr.: 453-468