Communal service delivery : How customers benefit from participation in firm-hosted virtual P3 communities

Dholakia, Utpal M.; Blazevic, Vera; Wiertz, Caroline; Algesheimer, René

Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press (2009)
Journal Article

In: Journal of service research : JSR
Volume: 12
Issue: 2
Page(s)/Article-Nr.: 208-226

Identifier