Communal service delivery : How customers benefit from participation in firm-hosted virtual P3 communities

Thousand Oaks, Calif. [u.a.] / Sage Periodicals Press (2009) [Journal Article]

Journal of service research : JSR
Volume: 12
Issue: 2
Page(s): 208-226

Authors

Authors

Dholakia, Utpal M.
Blazevic, Vera
Wiertz, Caroline
Algesheimer, René

Identifier