Breathing Down Your Neck: The Impact of Queues on Customers Using a Service

Dahm, Martin (Author); Wentzel, Daniel (Author); Herzog, Walter (Author)

Valencia (2014) [Abstract, Contribution to a book, Contribution to a conference proceedings]

EMAC 2014 : European Marketing Academy ; 43rd annual conference 2014 ; paradigm shifts and interactions ; Valencia, June, 3-6 ; conference proceedings / Ed.: Enrique Bigné, EMAC 2014 Conference Chair
Page(s): 151-151

Identifier

  • REPORT NUMBER: RWTH-CONV-005315