Essays on various aspects of services marketing in complex service settings : insights and evidence on the role of tensions and stereotypes in interactions between frontline employees and customers

Hütten, Antje; Siems, Florian Ulrich (Thesis advisor); Salge, Torsten Oliver (Thesis advisor)

Aachen (2016)
Dissertation / PhD Thesis

Dissertation, Rheinisch-Westfälische Technische Hochschule Aachen, 2016

Institutions

• Innovation, Strategy, and Organization Group (ISO) [816410]