Seamless Service? On the Role and Impact of Service Orchestrators in Human-Centered Service Systems
Breidbach, C. F.; Antons, David; Salge, Torsten-Oliver (Corresponding author)
London : Sage Periodicals Press (2016)
Journal Article
In: Journal of service research
Volume: 19
Issue: 4
Page(s)/Article-Nr.: 458-476
Identifier
- DOI: 10.1177/1094670516666370
- RWTH PUBLICATIONS: RWTH-2016-11804