Securing Frontline Employee Support After an Ethical Scandal: The Moderating Impact of Response Strategies
von Walter, Benjamin (Corresponding author); Wentzel, Daniel; Tomczak, T.
London : Sage Periodicals Press (2016)
Journal Article
In: Journal of service research
Volume: 19
Issue: 4
Page(s)/Article-Nr.: 417-432
Institutions
- Chair of Marketing [812310]
Identifier
- DOI: 10.1177/1094670516664587
- RWTH PUBLICATIONS: RWTH-2016-11805