Securing Frontline Employee Support After an Ethical Scandal: The Moderating Impact of Response Strategies
von Walter, Benjamin (Corresponding author); Wentzel, Daniel; Tomczak, T.
London / Sage Periodicals Press (2016) [Journal Article]
Journal of service research
Volume: 19
Issue: 4
Page(s): 417-432
Identifier
- DOI: 10.1177/1094670516664587
- REPORT NUMBER: RWTH-2016-11805