Breathing Down Your Neck!: The Impact of Queues on Customers Using a Retail Service

Dahm, Martin; Wentzel, Daniel (Corresponding author); Herzog, Walter; Wiecek, Annika

New York, NY [u.a.] / Elsevier (2018) [Journal Article]

Journal of retailing
Volume: 94
Issue: 2
Page(s): 217-230

Identifier