Understanding antecedents and moderators of post-complaint customer purchase behavior in online retailing

Aswege, Frederike von; Brettel, Malte (Thesis advisor); Schroiff, Hans-Willi (Thesis advisor)

Aachen (2020) [Book, Dissertation / PhD Thesis]

Page(s): ix, 180 Seiten : Diagramme

Abstract

Identifier

  • REPORT NUMBER: RWTH-2020-08512