Understanding antecedents and moderators of post-complaint customer purchase behavior in online retailing
von Aswege, Frederike; Brettel, Malte (Thesis advisor); Schroiff, Hans-Willi (Thesis advisor)
Aachen (2020)
Book, Dissertation / PhD Thesis
In: Edition Wissenschaft Apprimus
Page(s)/Article-Nr.: ix, 180 Seiten : Diagramme
Dissertation, Rheinisch-Westfälische Technische Hochschule Aachen, 2020
Abstract
Identifier
- RWTH PUBLICATIONS: RWTH-2020-08512