The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts

Blazevic, Vera (Corresponding author); Sidaoui, Karim

Bingley : Emerald (2022)
Contribution to a book, Journal Article

In: Journal of service management
Volume: 33
Issue: 4/5
Page(s)/Article-Nr.: 733-746

Institutions

• Chair of Technology and Innovation Management (TIM) [812710]