Several Topics on: The Role of Service Robots

Key Info

Basic Information

Lehr- und Forschungsgebiet Dienstleistungs- und Technologiemarketing


The service sector is at an inflection point with regard to productivity gains and service industrialization similar to the industrial revolution in manufacturing that started in the 18th century. Robotics in combination with rapidly improving technologies like artificial intelligence (AI), mobile, cloud, big data and biometrics will bring opportunities for a wide range of innovations that have the potential to dramatically change service industries.
Exemplary topics:
• Evaluation of service robots in different sectors (healthcare, hospitality, tourism, banking, automobile, manufacturing, etc.)
• Measurement of consumer acceptance of service robots
• The role of service robots and wellbeing of consumer, companies and society
• Analysis of consumer requirements regarding the implementation of service robots

Your tasks
• Summary and evaluation of existing literature and applications of service robots
• Further literature research
• Analysis of service robot implementation
• Assessment of managerial implications for companies